Privacy Policy

This Privacy Policy explains how Guangzhou Lapony Cosmetics Co., Ltd. (“Lapony Cosmetics”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or submit an inquiry through www.laponycosmetics.com (the “Site”).

1. Information We Collect

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, device information, time zone, pages viewed, referring websites, and how you interact with the Site. This information is referred to as “Device Information”.

We may collect Device Information through the following technologies:

• Cookies: Small data files placed on your device that help improve website functionality and user experience.
• Log files: Files that record actions occurring on the Site, including IP address, browser type, referring/exit pages, and date/time stamps.
• Analytics tools: We may use tools such as Google Analytics and Microsoft Clarity to understand how visitors use our Site and improve our website performance and marketing effectiveness.

When you submit an inquiry through our contact forms, quotation forms, or other communication channels, we may collect information you voluntarily provide, including your name, company name, country, email address, phone number, WhatsApp number, and inquiry message. This information is referred to as “Inquiry Information”.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide product or service information;
• Communicate with you about OEM/ODM cosmetic manufacturing services;
• Process quotation requests and business cooperation discussions;
• Improve our website, products, services, and customer experience;
• Analyze website traffic and marketing performance;
• Detect, prevent, and reduce spam, fraud, or security risks;
• Comply with applicable legal obligations.

3. Cookies and Analytics

Our Site may use cookies and similar technologies to improve website functionality, analyze traffic, and understand visitor behavior. You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website functions.

We may use third-party analytics services, such as Google Analytics and Microsoft Clarity, to help us understand how users interact with the Site. These tools may collect information such as page views, clicks, scrolling behavior, device type, browser information, and general location based on IP address.

4. How We Share Your Information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our website, analyze website traffic, manage inquiries, or provide communication services.

We may also disclose your personal information when required by applicable laws, regulations, legal processes, or governmental requests, or when necessary to protect our rights, safety, property, or business interests.

5. Marketing Communications

If you submit an inquiry or request information from us, we may contact you by email, phone, or WhatsApp regarding your inquiry and related products or services. Where required by applicable law, we will only send marketing communications with your consent. You may request to stop receiving marketing communications at any time.

6. Data Retention

We retain Inquiry Information for as long as necessary to respond to your inquiry, maintain business records, provide customer service, and comply with legal or business requirements. You may contact us to request deletion of your personal information, subject to applicable legal obligations.

7. International Data Transfers

As we serve customers globally, your information may be processed or stored in countries or regions outside your country of residence. We will take reasonable measures to protect your personal information in accordance with this Privacy Policy.

8. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also request that we limit or stop certain processing activities. To exercise these rights, please contact us using the contact information below.

9. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

10. Do Not Track

Please note that we do not change our data collection and usage practices when we receive a “Do Not Track” signal from your browser.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any updates will be posted on this page.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Company Name: Guangzhou Lapony Cosmetics Co., Ltd.

Address: Room 8006, 3A Floor, Building 4, No. 50 Juyuan Street, Shijing Street, Baiyun District, Guangzhou City, Guangdong Province, China

Email: info@laponycosmetics.com

Phone: +86 13531435295

Website: www.laponycosmetics.com